FREQUENTLY ASKED QUESTIONS
On This Page
1. About Intour China & Our Tours
What kind of travel company is Intour China?
Intour China is a premier tour operator specializing in curated travel experiences across China. We focus on creating immersive cultural, historical, and adventurous journeys, handled by our local experts.
Do you offer private tours or group tours?
We offer both. You can book a private tour customised for your party, or join our small-group expert-led tours for a shared social experience. The tour type is clearly indicated on each itinerary page.
What is the typical group size?
You can book directly through our website by selecting your desired tour and following the checkout process. If you need a custom itinerary or personal help, our travel experts are happy to assist you via WeChat, WhatsApp, email.
2. Booking & Payments
How do I book a tour?
You can book travel package directly through our website, by email, or by contacting our travel consultants. A deposit is required to confirm your reservation. You can also customize your trip by contacting us through submitting your travel preferences.
What is your deposit and payment policy?
To secure your booking, a non-refundable deposit is required. The full balance is due 15 days before your departure date. For bookings made within 7 days of departure, full payment is required immediately.
What payment methods do you accept?
We accept major international credit cards (Visa, MasterCard, Union Pay) via secure payment links and bank transfers, Paypal, Alipay, Wechatpay and cash are also acceptable.
3. Changes, Cancellations & Refunds
What is your cancellation policy?
If you want to cancel the tour you have booked, we will not refund you the deposit. For the customers who made the full payment, the cancellations must be received in writing. Fees are calculated from the day we receive your notice:
More than 15 days before departure: 30% of total tour price.
7 days before departure: 60% of total tour price.
- Less than 3 days before departure: 100% of total tour price (no refund).
Can I change my booking dates after confirmation?
You can book directly through our website by selecting your desired tour and following the checkout process. If you need a custom itinerary or personal help, our travel experts are happy to assist you via Wechat, WhatsApp, or email.
What if Intour China cancels the tour?
We reserve the right to cancel a tour for reasons like force majeure or failure to meet minimum numbers. In this case, we will offer a full refund of all monies paid to us (minus any non-recoverable third-party costs) or the option to transfer to an alternative departure date.
4. Before You Travel
Do I need a visa for China?
Yes, most travelers require a visa. Currently China has announced Visa Free policy to few countries. It is your responsibility to check the visa policy and obtain the correct visa with a passport valid for at least 6 months beyond your trip dates. For more China visa information, please check China Visa Centre.
Is travel insurance required?
Yes. Comprehensive travel insurance is mandatory for all our travelers. This is for your own protection, as standard health insurance from your home country typically does not cover you abroad, and medical or evacuation costs in China can be extremely high. You must provide proof of a policy that covers medical emergencies, evacuation, trip cancellation, and personal liability before your trip begins.
What vaccinations or health preparations do I need?
We recommend consulting your doctor or a travel clinic before departure for the latest health advice and required/ recommended vaccinations for China.
5. On the Tour
Who will be guiding the tour?
Your tour will be led by our professional guides. They are local experts, knowledgeable in history, culture, and logistics, dedicated to your safety and enjoyment. We offer multilingual guide services depends on your need.
What is the physical level of your tours?
Physical requirements vary. Each tour page has a ‘Physical Rating’ (e.g., Easy, Moderate, Challenging). It is your responsibility to choose a trip suitable for your fitness and health. Please read the itinerary carefully and contact us with any concerns.
Can the itinerary change?
The published itinerary is a statement of intent. While changes are rare, we reserve the right to alter it due to unforeseen circumstances (weather, closures, etc.). We will strive to provide equivalent alternatives. Significant changes will be communicated promptly.
6. What's more?
What is your policy on solo travelers and single rooms?
Solo travelers are welcome. For group tours, you can choose to share a room (we will match same-gender roommates) or pay a single supplement for a private room. This supplement is listed on the tour page.
What are my responsibilities as a traveler?
You are responsible for: having correct travel documents, obtaining mandatory insurance, ensuring you are medically fit for the tour, respecting local laws/customs, and following the guide’s safety instructions. You assume risks inherent to travel.